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Kayleigh’s life-changing NHS career | Courses for Adults

Name: Kayleigh Martin

Area: Dudley

Skills Training UK qualifications: Courses for Adults: Level 1 and 2 BTEC Award in Business Administration

Kayleigh Martin has finally achieved her dream of working in the NHS thanks to Skills Training UK’s new range of Courses for Adults.

The 24-year-old from Dudley had always wanted to follow in her family’s footsteps by working in the healthcare sector but, despite having a wide variety of work experience and qualifications, she applied unsuccessfully to the NHS on three occasions.

“I felt like giving up,” she said. “My mum and my brother work in the NHS and it’s a fantastic service, but I didn’t have a qualification in Business Administration to prove I could work well and efficiently in a business environment.”

Kayleigh passed her of all GCSEs and gained a Double Merit in BTEC Music and Performance at her local college, before working as a supermarket check-out operator, hotel waitress, sales administrator, and social care worker.

“I wanted to gain as many skills and experiences as I could,” she said.

“I then tried to apply for administrative positions but you need qualifications in business administration.”

That’s when Skills Training UK came in. Kayleigh was scrolling through her news feed on Facebook earlier this summer when she came across the training provider’s free Courses for Adults in the West Midlands.

“It caught my eye and I thought, let’s give it a go. A couple of days later, I got a phone call from my local Dudley Centre, I arranged to visit them and had an initial assessment.”

Kayleigh quickly enrolled onto our two-week Business Administration course.

“It was really fun,” she said. “Our tutor, Phil, had a great sense of humour and made it an enjoyable, relaxing atmosphere. Along with games and team-building activities, I gained a more in-depth knowledge of business administration, as well as employability skills, different types of documents, how to deal with the public, acceptable uniform and more.

“Phil adapted his teaching style to suit my needs and I felt it was easy to ask for help. All the Skills Training UK staff were very supportive.”

The big moment came when Kayleigh applied for a fourth time to join the West Midlands Ambulance Service. This time, with her new BTEC qualification in Business Administration, she got the job.

“This will be one of the best jobs I’ll ever have,” said Kayleigh, who started her new role as a Call Assessor in September 2019. “I’m proud to be working in the NHS and helping people.

“I’m sure it’ll be a very rewarding job and I can’t wait to put my skills and experiences to good use. I’d like to thank everyone at Skills Training UK for their amazing support.”

To find out more about our Courses for Adults and enrol today, click here.