Launch of new Apprenticeship Standard course for business travel industry
February 26th, 2019
Skills Training UK has partnered with specialist education provider Travilearn to design the new Apprenticeship Standard course for business travel specialists, entitled ‘Pathway to Business Travel Professional’.
The collaboration follows growing demand from the industry to attract and retain staff by training new and existing employees with the skills needed in business travel. The new training programme is available to employers by using the Government Apprenticeship Levy. Levy-paying employers will access 100% funding for the training programme and 90% funding is also available to non-levy paying organisations.
The Pathway to Business Travel Professional is based on the Apprenticeship Standard for Customer Service, which Travilearn and Skills Training UK have completely customised for the business travel sector. The new training programme focuses on job roles that are the first point of contact with business travel clients and that involve delivery of high-quality products and services to corporate buyers, bookers and business travellers themselves. Typical job roles include: operations, support services, sales, and account management for both TMCs (travel management companies) and a wide range of suppliers involved in travel management; including airlines, hotel groups and intermediary service providers.
Throughout the programme learners will develop the knowledge, skills and behaviours to deliver excellent customer service, as well as business travel expertise that covers travel products, services, technology and industry trends. They will also develop their customer service skills to help them meet and exceed their organisation's service level standards, KPIs, as well as regulatory requirements. Client interactions cover a wide range of situations including: face-to-face, telephone, email, online, text, social media and other digital channels.
The duration of the course is a minimum of 12 months and mixes traditional classroom delivery with highly innovative and interactive e-learning modules, pioneered by Travilearn in their travel management Diploma courses; providing 24/7 access to training content regardless of location.
Commenting on this new initiative, Karen McKenna, Managing Director of Travilearn , explains how the new programme helps a wide range of learners, from TMC and supplier staff and management to transitioning leisure staff. “Strong global growth in the corporate travel sector has increased the demand for good staff and management, and organisations are struggling to attract candidates with the right sets of skills. Those already in the industry also need to have the type of training that provides them with the knowledge for career advancement and personal development. This new Apprenticeship Standard programme includes highly interactive content including videos, infographics, audio and quizzes, with narrative modules featuring case studies and helpful tips that test and build the learner’s understanding. Learners are also supported by instructors who engage and interact with them for assessment and providing feedback on progress”.
Karen adds, “We’ve created our course with Skills Training UK, one of the biggest providers of Apprenticeship courses in the country, so that learners can have access to structured and certified business travel training through the Government Levy Programme. The course is designed to contribute to their professional development throughout their career.”
Stephen Crawley, Chief Operating Office, Skills Training UK, says “We are delighted to partner with Travilearn to create a very powerful and relevant training offer designed for the business travel industry. It is an exciting new opportunity for travel employers to make use of the Apprenticeship Levy to further develop their employees.”
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional Level. It will also lead to the industry-recognised GTMC Business Travel Professional Diploma, Level 1.
For more information about the Pathway to Business Travel Professional, visit the Travilearn website or see here for more information on all Apprenticeship programmes that Skills Training UK offer.