Supply Chain Operator Level 2

At Skills Training UK we go further in fully understanding what it is that our employer clients want to achieve from their training. 

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We work as their partner in delivering on that vision, developing stronger employees who work well as individuals and as part of a team.

This apprenticeship provides the foundation knowledge, skills and experience for the role of Supply Chain Operator. Employers are likely to include public, private and voluntary organisations, the armed forces, small to medium or large specialist supply chain organisations and non-supply chain companies of all sizes.

Role requirements

The actual job roles apprentices may undertake will vary from one employer to another, but will generally fit under the following areas:

  • Traffic or Transport Officer: managing the movement of goods for a variety of customers, either own account or third party, from manufacturer or supplier to final destination or for onward delivery
  • Removals Operative: the preparation for and performance of packing / unpacking and moving household, office and other furniture, goods and equipment into or out of new premises or storage or preparation for transit.

Employer Commitment

An employer must be prepared to provide the learner with the opportunity to carry out work and be part of projects which will enable the learner to produce substantial evidence towards their qualification.

In order to ensure the successful progression of the learner we request that employers participate in joint reviews of the learner’s progress at regular intervals throughout the apprenticeship. This ensures continued and positive progress through the apprenticeship. It will also provide the opportunity to discuss and agree how any issues are to be resolved and how additional stretching and challenging activities can be built in.


The duration of this apprenticeship is minimum 12 months and an independent End Point Assessment must be completed at the end in order to pass. See below.

Training and Support from Skills Training UK

Skills Training UK will work with the employer to develop a training plan for the apprentice and our trainer-assessor will visit the apprentice within the work place at least once per month in order to support their learning and development. They will also be supported between visits by off-site information, advice, guidance and academic progress support. We will ensure that all learning needs are being met in order to ensure successful progression against all elements of the apprenticeship.


The learner will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Requirements: Knowledge, Skills and Behaviours

Below are examples of the essential Knowledge, Skills and Behaviours that all Level 2 Supply Chain Operatives are required to demonstrate and which will be developed
through this Apprenticeship.

Core knowledge and Skills– all Supply Chain Operators will have a good understanding of:

  • How to communicate, establish a good rapport and work effectively with customers/colleagues
  • The structure of the industry, methods and modes of transport, roles in the sector
  • The importance of delivering excellent customer service, including identifying customers’ needs
  • The vision, objectives and brand of the organisation and how their own performance can contribute to success and support or impact on others
  • Demonstrating safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team


  • Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role and embody the organisation’s values
  • Take ownership for own safety and that of others at all times
  • Take ownership of own performance and training
  • Show personal commitment to minimising the effect of work activities on the environment.
  • Adapt to and embrace the use of relevant technology, systems and equipment;

Specialist knowledge and skills

One elective module should be chosen from either Traffic Office or Removals Operative. Below are examples of the specialist knowledge and skills for each of these.

Traffic Office Knowledge and Skills

  • Knowledge and compliance with relevant current regulation and legislation
  • How to plan routes and jobs for safe delivery of products
  • Appropriate equipment/vehicle types and when to use them to reduce environmental impact
  • How to use the Transport Management System (TMS) and other relevant IT systems to input customer jobs, progress and track them
  • Timescales, processes and instructions relating to the use of TMS and other IT systems

Removals Operative Knowledge and Skills

  • How to plan jobs and the importance of re-planning or amending jobs when customer needs change
  • Selecting, preparing and using packing materials appropriate to the job efficiently and in a way which reduces waste, costs and environmental impact
  • Processes for moving, handling and packing/unpacking items including fragile items, furniture and other large items e.g. pianos, barometers, machinery
  • Moving, handling and packing processes for restricted or prohibited items e.g. drugs, weapons, new goods, protected species
  • Documentation, inventories and labelling for removals jobs

Independent End Point Assessment

The independent End Point Assessment involves a Short Answer Question and Scenario Test covering Knowledge and Behaviours and a Practical Test on their skills. They are carried out by an independent assessor who will then decide whether to award a pass or a distinction.